Assiciates Team

Associates

ServQ Associate Directors

Jim Barker
Jim is an experienced manager who has held Chief Executive posts in the NHS and in the independent healthcare sector. For over a decade years Jim has specialised in creative and innovative organisational and management development. He has experience of running consultancies and of working as a faculty member at the King`s Fund, the healthcare development, training and research institution. A self-starter and independent thinker, he has deep understanding of and empathy with the management of Healthcare organisations.

Mike Connaughton BSc, MSc, MBA
Mike is an experienced practitioner in technology and information management. He has worked with top utility businesses and software companies in developing new ways of managing business information and processes. His asset management knowledge, especially in the field of data gathering, management and collation are highly regarded. Mike is our associate director in Manchester. He is also the founder and a director of a business that has developed whole new ways of managing asset based data.

Stephen M. Dent BA, MOD
(For details see below.)

ServQ Senior Associates

Derek May
Derek is an experienced and practical strategist who has significant international marketing and business development experience. As the former Executive Director of a £2 billion UK plc he has extensive working knowledge of the high-tech and engineering-led energy sector, where safety and quality are paramount. He has carried out major reviews of corporate strategy down to the competitiveness of individual business units and product line profitability. He is experienced in acquisition/divestment programmes, investment in organic growth and efficiency improvements and implementation of competency-based approaches to workforce development and remuneration.

George Weir BSc, MBA, MCIM
George has significant experience in operations management roles within the chemical industry followed by over a decade as a business advisor, researcher and an associate with Manchester Business School. He has specialist knowledge of best practice and financial benchmarking in the SME environment and has authored commercial publications in this area, including "Small Business Briefings", which he project managed on behalf of Manchester Business School and commercially published between 1991 and 2000. George has provided business advice in the practical and strategic adoption of ICT for competitive advantage. More recently George has been working on strategic cost modelling in the SME sector.

ServQ Associates

Diane Hall ALAA, MCB, FRSA
Diane is a marketing practitioner, having a significant track record in planning and organising corporate level marketing for international consultants including: event management, award winning publications, newsletter management and production, book editing and authoring, major proposal development and marketing budget planning. She has an international track record in marketing service and manufacturing businesses. Diane is a director of a marketing consultancy business.

Randolph Jenkins BSc, MSc
Randolph's career started in engineering and manufacturing with a strong grounding in operational research and production. For many years he has operated as a business auditor and risk management expert. He is a very pragmatic businessman who can rapidly determine the sustainability of an enterprise or its systems. Before joining ServQ's team Randolph was the head of corporate audit for a major multi-utility group.

Nick Blasdale BEd, Dip HE, IPD Cert, IPM
Nick has worked in the field of human resources, professional training and business development for fifteen years, working for several international corporations. He has worked with major blue chip clients in business development and account management and has been a primary instigator of people development and business growth. He has gained a reputation for initiating and delivering first class training schemes specialising in "self management" development courses covering areas including stress and time management, creativity and accelerated learning. Nick believes in leading and embracing new ideas and best practice and is experienced in the formation and development of alliances.

Charlotte Blake LLB Solicitor
Charlotte is highly experienced in both the legal and accountancy facets of business. She has been involved in corporate acquisitions, buy outs, disposals and been involved with outsourcing decisions and implementation. She has worked in an advisory role to directors in areas such as internal restructuring, legal aspects of contracts, and legal due diligence. Her ability to research and assimilate new information, balance commercial need and legal risk and her good communication skills means that Charlotte can offer considerable insight into potential problem areas.

Anne Tame
A versatile marketing professional with strong interpersonal skills who enjoys team work in an environment of creativity and constant challenge. A highly successful track record in advertising, marketing, promotions and general management in both the UK and USA.

Helen Cann BSc, Dip Mang
Helen has a successful background in unit management with an international company. She developed and delivered training programmes for new managers and recognised the importance of partnership with customers. Her more recent experience has been with 'not for profit' organisations, building teams to accomplish aims at minimum costs.

Prof Chimay Anumba BSc, PhD, PGCE, CEng, FICE, FIStructE, FCIOB, MASCE
Founding Director of the Centre for Innovative Construction Engineering (CICE) and Professor of Construction Engineering and Informatics at Loughborough University. He is actively involved in several professional bodies and is a member of the governing Council of The Institution of Civil Engineers (ICE). His research interests are in the fields of computer-aided engineering, concurrent engineering, IT, knowledge-based systems, collaborative communications, structural engineering, and project management.

Patricia Carrillo BSc, MSc, PhD, FCIOB
Senior Lecturer in Construction Management, with a PhD based on Mergers and Acquisitions in the Construction Industry. Patricia has expertise in Knowledge Management, Strategic Management, Mergers and Acquisition, Improving Business Performance, IT in Construction and Construction Project Planning.

Dr Jeremy Stone
Dr Stone has experience in Healthcare across the value chain, including: multi-country funding and delivery mechanisms (especially US, UK, Scandinavia), services, outsourcing, and for profit/not-for-profit. He has worked in the fields of: clinical delivery and evidence-based practice (including patient-centred redesign), re-engineering and process redesign technology within and without healthcare, especially convergent technologies (ie medicine and mobile telephony) and data security, protocol driven medicine and alternatives models of care delivery. He has owned, managed and raised multi-million pound funding for businesses in the UK and USA.

Nicholas Redfern
Nick worked for 6 years as a managing director/general manager of medium sized firms in the mechanical engineering sector with a strong record of expanding revenues, reducing operational costs and improving profits and customer service through leadership, organisation and developing employees’ capabilities. He has implemented workforce development programmes to address skills gaps and change to a commercially aware, customer focused, and team oriented culture. He has experience in revised costing, estimating, stock control systems and project management. He has assisted and mentored senior management teams in implementing process change, sales and marketing.

Ian Crawford
Ian has expertise in project management, change management and implementation. He has experience in both the commercial and public sectors. Ian has strong programme and project management skills together with in-depth knowledge of the process of implementing change and introducing management systems to commercial, defense and government organisations.

Duncan Willows
Duncan has wide-ranging experience in change management and organisational restructuring in both public and private sector organisations. He has worked extensively in learning, management and organisational development on strategy implementation as well as tactical projects. He has senior level experience in Human Resources for regulatory bodies, international consultancies, financial services and banking.

Susanne Pinnock
Susanne is a highly experienced advisor in the field of business-to-business customer loyalty and performance measurement. She has led and delivered projects in this field for 6 years including many UK and European blue chip companies. Susanne designs and implements major programmes where she mentors and trains assessment teams, analyses review findings are then facilitates the delivery of action plans for improvement.

Stephen Cotterell
Stephen has over 20 years investment industry experience in the UK and Europe. He has worked as an advisor to Financial Asset Management and Investment banking businesses. Stephen has worked as a director of international banks in Europe and London. He is a highly creative problem solver who performs well in challenging and changing environments. A strong believer in collaborative problem solving and partnering, he also works as a coach and mentor for start up businesses through to City institutions.

David Harrison
David has extensive experience in infrastructure best practice including collaborative forms of contract. He was the director of PFI and major projects for the UK arm of a multi-national engineering group prior to becoming a business advisor. David has a very good track record planning, growing and turning around businesses.

Partnership Continuum Associates

Stephen M. Dent BA, MOD
Stephen is a pioneer in partnering intelligence theory, research and application. His book, Partnering Intelligence: Creating Value for Your Business by Building Strong Alliances, describes how smart partners build effective internal and external business alliances that create sustainable competitive advantage. This was listed as one of the top 30 business books for the year 2000. He has over 20 years experience helping companies improve performance and operating margins through strategy, quality, process and partnership improvement methods. Prior to founding the Partnership Continuum, Stephen was a Partner and Senior VP for Six Sigma-Qualtec, where he delivered quality, process improvement and partnership workshops before founding PCI.

Phyl Burger BA, MA
Phyl Burger offers exceptional skills in leadership, organizational change, strategic planning, public speaking and facilitating teams both large and small. She has worked with domestic and international organizations, start-ups and well-established companies, relying on her skills as a communicator to guide them through the process of organizational development. Prior to establishing her own business Phyl was a Corporate Manager of Training, Education and Development for Wal-Mart Stores, Inc. - where she led a team providing quality, innovative and effective training programmes for over 40,000 associates. She has also held leadership roles in Organizational Development and Training and Development with companies in Healthcare, Retail, Manufacturing and Sales.

Thomas Quill BA, PMP, CPM
Thomas has extensive experience in a variety of management disciplines including: high-performance team development, research design, data collection and analysis and leadership training. He has worked extensively in the telecoms sector in roles such as Director, Programme Management and Marketing operations with Qwest wireless. He has served in a variety of marketing-related positions, extending his experience in primary market research and instigating customer satisfaction measurement programmes.

Dean DeGroot BS, MA
Dean R. DeGroot is a business consultant and licensed psychologist. He has been involved as a change agent for individuals and organizations for over 15 years. Dean has expertise in assessing, creating, and evaluating various aspects of change, providing individuals and organizations with insightful information on "bottom-line impact." Personal improvement, training, partnership development and psychological assessment/testing are areas in which Dean has made a difference. Dean has worked in manufacturing, service, government, healthcare, private, and consulting sectors and experienced various management styles. He has been an outplacement and career development professional for over ten years, with expertise in change management and personal improvement. Dean has published two journal articles in the UK comparing German and American career practices.

James H. Krefft BA, PhD
Dr. James Krefft has enabled client companies to save over $1.8 billion to date. He has consulted internationally for over 20 years in the formulation of strategic frameworks, organisational design, change management, human performance systems, competency-based selection, redeployment of people during mergers, and workforce renewal. He has developed and delivered training in partnering, managing change, behavioural interviewing, performance management, team building, performance coaching, starting a business, written communication, and briefings and presentations.

Timothy Schroeder BS, BA
Tim Schroeder is a Senior Partner in Partnership Continuum, Inc. a management consulting firm specializing in revenue performance improvement. He has over 25 years of senior management experience in entrepreneurial and corporate environments with operating experience at President/VP level. Tim advises firms in professional service, distribution, manufacturing, retail and service industries with emphasis on the sales and sales management process.

Sandra H. Naiman BA, MA
Sandra H. Naiman has over 15 years experience in organizational consulting to companies from small businesses to Fortune 100 corporations. She has specialized in developing Partnering Intelligence, executive coaching, professional development, team effectiveness, change management, mentoring programmes, partnership building and career development. She spent 10 years as a Senior Vice President with a large international consulting firm. She has international experience in the marketing, design and delivery of organizational development, change management and professional development consulting. In that capacity she worked with organizations throughout theUnited States, Canada, Mexico and Europe.