ServQ's team has worked in the field of building, measuring and improving client relations for several decades. Our expertise ranges from front end, client relationships, to strategic and tactical planning of customer service policies for major enterprises.

The areas in which we specialise are:

	Establishing a client focus/vision
	Building "clients for life" (see Andrew Sobel's website)
	Key account policy and strategy
	Account/relationship management
	KPI's and performance measurement
	Team planning and selection
	Competitive positioning and response

Many of our tools and products enable performance improvement of business relationships through establishing open and frank dialogues on joint performance. This is achieved throughout the supply chain by measuring important metrics such as "Comfort with Interdependence" and concurrent readiness and performance improvement momentum.

For further information on our tools and products:

Partnership Continuum™
Beacon

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